Billing, Payments, & Refunds

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Billing


FSLSO prepares quarterly invoices for applicable taxes, fees, and surcharges. Invoices are prepared and delivered within 7 days from the end of each quarter (January, April, July, and October).

Download Accounting Reference Guide

Due Dates for Invoices

All payments must be received on or before the 45th day following the end of the quarter and shall include all amounts shown as due.

  • 4th quarter invoices issued in January are due by February 14th
  • 1st quarter invoices issued in April are due by May 15th
  • 2nd quarter invoices issued in July are due by August 14th
  • 3rd quarter invoices issued in October are due by November 14th
    • Submitting ACH Payments through SLIP

    All taxes, fees, and surcharges can be paid electronically through SLIP. Once logged into  SLIP, choose Pay Invoices from the Invoicing menu. Through this secured website, you can save your bank account information for future use as well as enter multiple bank accounts. Our office does not charge any fees to make online payments through SLIP; however, your bank may charge a fee for processing ACH transactions. All payments submitted before 4 PM EDT will be posted to your account the following business day. Please note that if you have fraud service on your bank account, you will need to provide your bank with the following ACH Company IDs:

     

    FSLSO

    ACH Company Name:  FSLSO
    ACH Company ID:  1593501857

    Department of Financial Services

    ACH Company Name:  FSLSO
    ACH Company ID:  5522050131

     
    FL Division of Emergency Management

    ACH Company Name:  FSLSO
    ACH Company ID:  5593467874

     

    Paying by Check

    When paying by check, all taxes, fees, and surcharges must be made payable to the appropriate individual entities. Incorrectly combined check payments will be returned for reissue. Corrected payments need to be received on or before the invoice due date to avoid late payment penalties. Payments must be received by the due date, not postmarked by the due date.

     

    Remittance Address
    FSLSO
    P.O. Box 946593
    Atlanta, GA 30394-6593
    Overnight Address
    Wells Fargo Lockbox Services - #864593
    FSLSO
    3585 Atlanta Avenue
    Hapeville, GA 30354
    Refunds

    Credit invoices may be applied to other outstanding invoices of the same type (ex. service fee credit to a service fee invoice) or refunded.

    Completed refund documentation should be mailed to the address below or emailed to accounting@fslso.com.

    Florida Surplus Lines Service Office
    1441 Maclay Commerce Drive, Suite 200
    Tallahassee, FL 32312

    Billing FAQs

    FSLSO Service Fee Refund Request

    When you receive a Florida Surplus Lines Service Office (FSLSO) fee invoice with a credit balance, you have two options:

    1. Let the credit roll forward and offset a future fee invoice, or
    2. Request a refund.

    When requesting a refund of the FSLSO service fee, please fill out the FSLSO Refund Request Form in its entirety and remit via mail or email to accounting@fslso.com.   

    Florida Surplus Lines Service Office
    1441 Maclay Commerce Drive, Suite 200
    Tallahassee, FL 32312
    DFS Refund Request

    When you receive a Florida Department of Financial Services (DFS) tax invoice with a credit balance, you have two options:

    1. Let the credit roll forward and offset a future tax invoice, or
    2. Request a refund.

    When requesting a refund of the DFS tax:

    1. Make sure you complete the FLDFS Refund Request, paying close attention to the following fields:
      • The agent and corresponding agency name should be listed under the Name field.
      • The Amount field is referring to the amount of refund requested.
      • The Date Paid field is referencing when the original payment was submitted. If you are not sure of the date paid you may leave this field blank and our office will fill it in.
      • The Reason for Claim field is to indicate whether the refund is for returned premiums, cancellations, etc.
    1. Make sure you sign and date the form. If the agent is unavailable to sign, an authorized person may sign on his/her behalf.

    2. Please mail or email the form to our office. Once we verify your request, please allow 4-6 weeks for DFS to process and issue your refund check. For questions or clarification, contact accounting@fslso.com.

      3. Florida Surplus Lines Service Office
      1441 Maclay Commerce Drive, Suite 200
      Tallahassee, FL 32312
    EMPA Refund Request

    When you receive a Florida Division of Emergency Management (DEM EMPA) surcharge invoice with a credit balance, you have two options:

    1. Let the credit roll forward and offset a future EMPA invoice, or

    2. Request a refund.

    When requesting a refund of the EMPA surcharge:

    1. Make sure you complete the EMPA Refund Request paying close attention to the following fields:

      • The Surcharge Amount Paid field is referring to the amount of refund requested.
      • The Date Surcharge Paid field is referencing when the original payment was submitted. If you are not sure of the date paid you may leave this field blank and our office will fill it in.
      • If the agent is not available you may include your name in the Request From field.
      • The Surplus Lines Surcharge to be refunded field is the same amount as noted in the first bullet.
    2. Make sure you sign and date the form. If the agent is unavailable to sign, an authorized person may sign on his/her behalf.

    3. Please mail or email the form to our office. Once we verify your request, please allow 4-6 weeks for DEM to process and issue your refund check. For questions or clarification, contact accounting@fslso.com.

      4. Florida Surplus Lines Service Office
      1441 Maclay Commerce Drive, Suite 200
      Tallahassee, FL 32312